docket.

Product overview

One system for the whole helpdesk.

Reactive works, PPM, contractors, compliance, and quoting — one platform, with AI reading the admin so your team doesn't have to retype it.

WATCH IT WORK

From inbox to assigned job in under a minute.

Inbox — helpdesk@yourfm.co.uk
Leak in ceiling — Unit 4, Crawley
Sarah Jenkins <s.jenkins@meridianretail.co.uk>
To: helpdesk@yourfm.co.uk
14:02

Hi — we've got water coming through the ceiling tiles above the tills at our Crawley store. It's getting worse and we're worried about the electrics. Can someone come out today?

Thanks,
Sarah

↩ Reply↪ Forward
docket AI
Review drafted jobDRAFT — AWAITING APPROVAL
Ceiling leak — above tills
ClientMeridian Retailhigh — sender domain matches
SiteUnit 4, Crawleyhigh — site + town stated
CategoryPlumbinghigh — fault described
PriorityP1 — Urgent · 4h SLAhigh — water near electrics
Approve & raise jobEdit fields
✦ Drafted by docket AI from Sarah's email. Nothing exists until you approve.
1. Email hits the helpdesk inbox2. docket extracts site, trade, priority, SLAJob scheduled, engineer assigned and notified.

Three reasons FM companies switch.

01

AI does the admin

Emails and voice notes become jobs and reports. Documents — invoices, certificates, compliance packs — are read and filed automatically. Your coordinators approve; they don't transcribe.

THREE WAYS IN, ZERO TYPING
Email “Leak in ceiling — Unit 4…”
→Drafted job
Voice note 0:48 from site
→Completion report
Document Gas cert, invoice PDF
→Extracted & filed
02

Live in days, not months

Import sites, assets and SLAs in an afternoon. No consultants, no six-month rollout.

ONBOARDING
Sites & contracts importedDay 1 ✓
Helpdesk inbox connectedDay 1 ✓
Engineers on mobile appDay 2 ✓
First AI-created jobDay 3 ✓
03

Built by FM operators

Designed by people who've run the helpdesk night shift — SLAs, subbies and RAMS are first-class, not bolted on.

SPEAKS FM
PPM schedulesRAMSSubcontractor packsUK complianceUplift quoting

DRAFT, DON'T DECIDE

The AI reads and drafts. A person always approves.

Nothing in docket auto-creates or auto-closes a record. Every AI action stops at a draft for someone to check.

  • Compliance certificates

    AI reads the certificate. You confirm the asset.

    Upload a compliance certificate and AI extracts the type, certificate number, and expiry date, then proposes which asset it belongs to. Nothing is filed until you confirm — edit any field first if it's misread.

  • Job completion

    AI drafts the paperwork. You decide it's done.

    Photograph a paper job sheet or leave a voice note from site, and AI turns it into structured completion notes, cost lines, and start/finish times on the job. Marking the job Completed is a separate tick you make yourself.

  • Follow-up work

    AI spots what's unresolved. A manager raises it.

    When completion notes describe a fault that wasn't fully fixed or work that's recommended next, AI drafts a suggested follow-up job. It sits as a suggestion until a manager approves it into a real, scheduled job.

Want the full detail on email-to-job intake? See it in depth.

See your inbox
empty itself.

A 30-minute demo with the founder, bring a real email from your helpdesk.