docket.

AI-native CAFM for UK facilities management

The CAFM that does the admin for you.

Emails become jobs. Voice notes become reports. Your helpdesk stops retyping and your engineers stop filling in forms.

Works on desktop, tablet, and phone — your helpdesk, anywhere.

See it in action ↗
docket — Overview
cratchley.docketfm.co.uk/
docket Overview dashboard for Cratchley Building Services showing 389 open work orders, 55 overdue, 77.7% SLA completion this month, and 65 open P1 jobs, with the full navy sidebar navigation

WATCH IT WORK

From inbox to assigned job in under a minute.

Inbox — helpdesk@yourfm.co.uk
Leak in ceiling — Unit 4, Crawley
Sarah Jenkins <s.jenkins@meridianretail.co.uk>
To: helpdesk@yourfm.co.uk
14:02

Hi — we've got water coming through the ceiling tiles above the tills at our Crawley store. It's getting worse and we're worried about the electrics. Can someone come out today?

Thanks,
Sarah

↩ Reply↪ Forward
docket AI
Review drafted jobDRAFT — AWAITING APPROVAL
Ceiling leak — above tills
ClientMeridian Retailhigh — sender domain matches
SiteUnit 4, Crawleyhigh — site + town stated
CategoryPlumbinghigh — fault described
PriorityP1 — Urgent · 4h SLAhigh — water near electrics
Approve & raise jobEdit fields
✦ Drafted by docket AI from Sarah's email. Nothing exists until you approve.
1. Email hits the helpdesk inbox2. docket extracts site, trade, priority, SLAJob scheduled, engineer assigned and notified.

Three reasons FM companies switch.

01

AI does the admin

Emails and voice notes become jobs and reports. Documents — invoices, certificates, compliance packs — are read and filed automatically. Your coordinators approve; they don't transcribe.

THREE WAYS IN, ZERO TYPING
Email “Leak in ceiling — Unit 4…”
→Drafted job
Voice note 0:48 from site
→Completion report
Document Gas cert, invoice PDF
→Extracted & filed
02

Live in days, not months

Import sites, assets and SLAs in an afternoon. No consultants, no six-month rollout.

ONBOARDING
Sites & contracts importedDay 1 ✓
Helpdesk inbox connectedDay 1 ✓
Engineers on mobile appDay 2 ✓
First AI-created jobDay 3 ✓
03

Built by FM operators

Designed by people who've run the helpdesk night shift — SLAs, subbies and RAMS are first-class, not bolted on.

SPEAKS FM
PPM schedulesRAMSSubcontractor packsUK complianceUplift quoting

Enterprise-grade. Without the enterprise rollout.

docket carries the operational depth of enterprise CAFM — business-hours and 24/7 SLA calendars, automatic escalation before breach, contractor compliance that hard-blocks lapsed documents, per-client contractor terms, and a workflow engine every client configures to their own rules. The systems that do this take six months and a consultancy to switch on. docket does it in days, at a price an SME can sign off.

And everything works before the AI is even mentioned — the automation is the head start, not the crutch.

SME toolssimple, but shallow
Enterprise CAFMdeep, but slow and expensive
docket.the depth, without the drag
  • Planned maintenance
    PPM auto-scheduled from asset registers.
  • SLA tracking
    Every job against contract, with automatic escalation before breach.
  • Quoting & invoicing
    Drafted from job data the moment work closes.
  • Contractor portal
    Subbies accept, update and complete jobs from their phone.

See your inbox
empty itself.

A 30-minute demo with the founder, bring a real email from your helpdesk.