Secure. And checkable.

Every claim on this page is on a public register or written into the agreement. You do not have to take our word for any of it.

The facts.

✓Cyber EssentialsCertified 28 Sep 2026 through IASME. Anyone can check it on the BlockMark registry.

✓Registered with the ICODOCKETFM LTD pays the data protection fee. The ICO register is public.

✓Held in the EUHosted on Railway, EU region. Records, files and backups are held in the EU.

✓Two layers of backupsThe hosting platform’s own, plus a daily encrypted copy held offsite in the EU, kept for 35 days. Files are stored separately.

✓Your data never trains AIThe AI that reads your emails is contracted so your data is never used to train it.

✓Processors namedEvery service that touches your data is named in the agreement.

✓Export any timeEvery register to CSV, or everything in one click, documents included.

✓No lock-inThe 12 month term only starts after your 60 days, and only if you carry on.

5 days

If docket stops, you do not.

If docket ever cannot provide the service, you get a full export of everything within five working days. The term ends, and there is nothing more to pay. It is written into the agreement, not just the website.

Who touches your data.

Every service docket relies on, what it does and where. Your records and backups are held in the EU. Where a supplier processes data in the US, the transfer is covered by the UK International Data Transfer Addendum in that supplier’s data processing agreement.

RailwayEU

Hosting and database.

Cloudflare R2EU

File storage and encrypted backups.

SentryEU

Error monitoring, with email addresses removed first.

AnthropicUS

Reads emails, voice notes and photographed documents to draft jobs and records. Contracted so your data is never used to train models.

ResendUS

Sends email, and receives mail sent to intake addresses.

Stripe and GoCardlessUS and UK

Stripe sends card payment links on invoices, only if you use them. GoCardless collects docket’s own Direct Debit, in the UK.

Browsers and push servicesVaries

Your phone’s browser turns spoken voice notes into text before docket sees them (Google in Chrome, Apple in Safari). Apple, Google and Mozilla deliver notifications, encrypted to your device.

MicrosoftUK

Microsoft 365 and Teams, used for demo meetings.

Xero or QuickBooksTheir own

Only if your company connects one.

Net zero

docket is committed to reaching net zero greenhouse gas emissions by 2050. It runs on shared cloud infrastructure in the EU, and we cut our emissions where we can each year. We’ll publish a Carbon Reduction Plan to the UK government’s standard.

Support, straight to Joe.

No ticket queue and no call centre. Anything that stops you working is dealt with immediately.

✓Monday to Friday8am to 6pm UK time, excluding bank holidays.

✓0333 567 2950Call and you get Joe.

✓joe@docketfm.co.ukStraight to Joe’s inbox.

✓Same working dayEverything is acknowledged the same working day.

Straight answers.

Is docket ISO 27001 certified?

No, and we are not pursuing it. Cyber Essentials is our route, and you can check it on the public register.

Where exactly is our data?

Hosted on Railway in the EU region. Your records, files and backups are all held in the EU.

Who else processes our data?

A few services docket relies on process data in the United States. Every one is named in the agreement.

What happens if docket stops?

You get a full export of everything within five working days, the term ends, and there is nothing more to pay.

What availability do you aim for?

We aim for 99.5% availability each month, excluding planned maintenance notified in advance. docket is monitored around the clock by two independent uptime services.

How quickly do you respond?

Everything is acknowledged the same working day, Monday to Friday, 8am to 6pm. Anything that stops you working is dealt with immediately.

Ask us the hard questions.

A call on Teams. We set you up, free. The 60 days come first, with no commitment.

Book a demo