Emails in. Jobs out.

Your company gets its own docket intake address. Anyone emails it, docket drafts the job with the site, category and priority filled in, and nothing is raised until a person approves it.

Start your 60 days free £35 per person per month, everything in

Right now, the inbox is the job system.

A client emails. Somebody reads it, retypes it into the system, and hopes they got the site right.

Three people can see the shared inbox, so nobody is quite sure who has picked it up.

The email with the detail in it is still sitting there when the client rings to chase.

How it works

1Email it inClients, tenants and site staff email your intake address directly, or you forward what lands in your own inbox.

2docket drafts the jobIt reads the email, fills in the site, category and priority, and marks every field with how sure it is.

3A person says yesCheck it, edit anything, then approve. Or reject it. Nothing exists in the system until you do.

It arrives11:41:26

Original email

Fromd.reynolds@harlowretail.co.uk

Received15/09/2026, 11:41

SubjectFW: FW: no heating unit 4 ???

fwd from the tenant, no heating in unit 4 at Etruria Point, off since yesterday afternoon and they're freezing. can someone get out there today??

Sent from my iPhone

docket drafts it11:41:33

Drafted jobwaiting for your approval

TitlehighNo heating in Unit 4

DescriptionhighHeating is not working in Unit 4 at Etruria Point. Off since yesterday afternoon, tenant reports being cold. Same-day attendance requested.

SitemediumUnit 4 at Etruria PointMatched to Etruria Point, Unit 4

PriorityhighToday

CategoryhighHeating and ventilation, no heating (single zone)

ClientlowNot mentioned. You choose.

Approve and raiseEdit

A person approves it. 11:42.Nothing existed in the system until then.

What’s in it

✓

Your own addressEach company gets its own, something like yourfm@intake.docketfm.co.uk. Live from setup.

✓

Confidence on every fieldHigh, medium or low, so you know what to check first.

✓

Nothing raised without youEvery job from email is a draft until a person approves it.

✓

Edit before you approveChange the site, the priority, anything. Or reject it outright.

✓

One review queueEverything that has come in by email, drafted and waiting, in one list.

✓

Included in the £35No add-on and no per-email charge.

Straight answers.

Do I have to change my email provider?

No. docket gives your company its own intake address. Keep your inbox as it is and forward to it, or give the address to your clients.

What if docket gets a field wrong?

Every field is marked with how sure docket is, and nothing is raised until someone approves it. Edit anything first.

Can clients email it directly?

Yes. Anyone can email your intake address.

Does it cost extra?

No. It is included in £35 per person per month, like everything else.

Works with

Job management →Every reactive job in one register, grouped by site.Job sheet and certificate capture →Photograph the sheet. The task closes and the remedials are flagged for you to approve.All features →Everything docket does, all included in the one price.

See it working.

A call on Teams. We set you up, free. The 60 days come first, with no commitment.

Book a demo