Start with the problem, not the feature list
Every CAFM system has a jobs register, PPM planning and an engineer app. That is the baseline. What separates them is how well they fit the way your company actually works.
Before you look at software, write down where the record of your work lives today. The inbox, the spreadsheet, the van, the WhatsApp group. The right system is the one that pulls those into one place with the least effort.
Five things to check
- The real price. Is it published? Are there tiers, modules or add-ons? Do subcontractor and client logins cost extra?
- Setup. Who does it, how long does it take, and is there a fee?
- How jobs get in. If most of your work arrives by email, how much retyping is left?
- Engineers. Will your engineers actually use it on the phones they already have?
- Leaving. Can you export everything, whenever you want, without asking?
The main options
These are the systems that come up most often for UK FM and maintenance companies. Prices were checked on 30 September 2026 against public listings, and Joblogic’s again on 23 October 2026.
- docket. Built for independent FM and maintenance companies. £35 per person per month, everything included, free subcontractor logins, free client logins when the clients are other organisations, jobs drafted from email. 60 days free first.
- Joblogic. Field service and maintenance software for contractors. Standard plan from £49 per user per month, billed annually. Premium and Enterprise are quote only. docket vs Joblogic
- Simpro. A large field service platform for trades, strong on projects, estimating and job costing. Pricing is quote only. docket vs Simpro
- FaultFixers. Maintenance software used mostly by in-house maintenance and estates teams. Starter £35 per user per month (£30 billed annually), Professional £50 (£43), Scale £75 (£65), Enterprise on request. docket vs FaultFixers
- MRI Evolution. An enterprise IWMS and CAFM suite for large portfolios. Quote only, scoped per customer. docket vs MRI Evolution
- Expansive. UK CAFM for multi-site FM teams, with tailored pricing. docket vs Expansive
Questions to ask in every demo
- What will I pay in year one, all in, for my number of people?
- Which features are not in the plan you are showing me?
- Do my subcontractors and clients need paid logins?
- How long until my team is using it on real jobs?
- If I leave, how do I get all of my data, and how long does it take?
Prices change. Whatever you choose, get the full year-one cost in writing before you sign.